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Noticeboard

CORONAVIRUS: Latest situation in the surgery

During this uncertain time we have put in the following measures and ask you follow these instructions to try and keep the surgery as safe as we possibly can.

 Please DO NOT come to the surgery unless you have been asked to attend.

💊 If you require a prescription and have access to the internet, please request your prescription via email (ibstockhouse@nhs.net), SystmOnline or the NHSapp.
If you, or someone you know does not have internet access we have an external letterbox to the front of the building (to the left of the front door). Alternatively we can take your request over the telephone.
Please remember to include your name and date of birth on any written request.

📞📱All doctor and nurse appointments where possible will be conducted via telephone call. It would be helpful during this time for our patients to purchase:
 A home blood pressure machine (these are around £15)
⚖️ A set of weighing scales

📞📱Please only contact the surgery via telephone during this time if it is urgent as we are receiving a large increase in telephone calls to the surgery. Where possible please contact us by email

We would like to take this opportunity to thank all of our patients for your continued support and cooperation during this time.

Top of Form

 

Introduction

 

In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementary information held by Ibstock & Barlestone Surgeries; this is commonly known as a data subject access request (SAR). Data subjects have a right to receive:

 

  • Confirmation that their data is being processed
  • Access to their personal data
  • Access to any other supplementary information held about them

 

Options for access

Patients can have access on an ongoing basis to their medical record via an online service known as SystmOnline. This service will enable the patient to view coded information held in their health record. Prior to accessing this information, you will have to complete a form and visit the practice and undertake an identity check before being granted access to your records.

 

In addition, you can make a request to be provided with copies of your health record. To do so, you must submit a Subject Access Request (SAR) form; this can be submitted electronically and the SAR form is available below. Alternatively, a paper copy of the SAR is available from reception. You will need to submit the form via email to ibstock.house@nhs.net or return the completed paper copy of the SAR to the practice. Patients do not have to pay a fee for copies of their records. When the copy of your records is ready for collection, you will need to attend in person with ID before they can be handed over to you. You will be advised of the ID we require soon after we receive your completed form.  Please ensure you put a current mobile phone number or email address so we can contact you.

 Download a Subject Access Request form here.

Time frame

 

Once the SAR form is submitted, Ibstock & Barlestone Surgeries have 30 days to process your request. We will try and do it sooner but due to the volume of requests we're receiving, this may not always be possible.   

 

Exemptions

 

There may be occasions when the data controller will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person. 

 

 

 

 
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