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Noticeboard

CORONAVIRUS: Latest situation in the surgery

During this uncertain time we have put in the following measures and ask you follow these instructions to try and keep the surgery as safe as we possibly can.

 Please DO NOT come to the surgery unless you have been asked to attend.

💊 If you require a prescription and have access to the internet, please request your prescription via email (ibstockhouse@nhs.net), SystmOnline or the NHSapp.
If you, or someone you know does not have internet access we have an external letterbox to the front of the building (to the left of the front door). Alternatively we can take your request over the telephone.
Please remember to include your name and date of birth on any written request.

📞📱All doctor and nurse appointments where possible will be conducted via telephone call. It would be helpful during this time for our patients to purchase:
 A home blood pressure machine (these are around £15)
⚖️ A set of weighing scales

📞📱Please only contact the surgery via telephone during this time if it is urgent as we are receiving a large increase in telephone calls to the surgery. Where possible please contact us by email

We would like to take this opportunity to thank all of our patients for your continued support and cooperation during this time.

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When We Are Closed 

If you need medical advice when we are closed the following options are available: 

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency 
  • you think you need to go to A&E or need another NHS urgent care service 
  • you don't know who to call or you don't have a GP to call 
  • you need health information or reassurance about what to do next
  • this includes emergency dental assistance out of hours

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Advice from Pharmacists 

Pharmacists can give advice on minor illnesses and medication queries. 

Urgent Care Centre, Loughborough 

The Urgent Care Centre at Loughborough is open 24 hours a day, 7 days a week, 365 days a year for minor illnesses and injuries. 

Address: Loughborough Hospital, Hospital Way, Loughborough, LE11 5JY 

Accident & Emergency Departments 

For genuine accidents and emergencies please go to:

Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW 

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website